Exceptional service with excellent results
I personally cannot rate Harper Tait, and specifically, George, who we dealt with throughout the process, highly enough.
I approached Harper Tait out of the blue with a very specific request for a quote; the team swiftly came back with a comprehensive quote that clearly broke down what we were paying for, and the gradings of the diamonds....
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I personally cannot rate Harper Tait, and specifically, George, who we dealt with throughout the process, highly enough.
I approached Harper Tait out of the blue with a very specific request for a quote; the team swiftly came back with a comprehensive quote that clearly broke down what we were paying for, and the gradings of the diamonds.
We swiftly agreed to meet George at Harper Tait's premises. I had no prior of experience of making such a purchase, and so came armed with various probing questions - George took the time to thoroughly answer each of them and put our minds at ease. For example,
George explained the end to end process of how Harper Tait source their diamonds and turn them into beautiful engagement rings, in such a way that means they are able to offer both the highest quality, while maintaining a competitive price point.
George was clearly someone who is highly experienced in their field, whilst apt to provide clients with exactly what they specify. Notably, we provided Harper Tait with just one stock picture of a rather niche style which we were after for the engagement ring, and we provided little in the way of further elaboration on details. Nonetheless, George took the time to understand our ask, and the end product is something much better than we could have ever hoped for - my fiancé is constantly stopped by others for the uniqueness and beauty of this very specific ring which Harper Tait brought to life - and against a very tight timeline at that!
All in all, George communicates without a fault - timely, clear, and willing to answer all questions honestly and comprehensively - whilst also clearly being highly capable at the trade itself.
The quality of Harper Tait's service is reflected in the "Harper Tait" promise, a Lifetime Aftercare policy which you should look into on their website if you haven't already - it demonstrates the confidence Harper Tait have in the service which they provide - and rightly so, in my view.
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