Hearts of London

We recently used Hearts of London for a third time, having first used them when my husband worked with Eddi to create my engagement ring, which is beautiful. Eddi then created our wedding bands and has now designed an eternity band for me to mark the arrival of of our daughter. We have enjoyed working with Eddi and the team, who are all lovely, honest and helpful. We’ve really appreciated Eddi’s advice and help creating jewellery for our budget. I would definitely recommend Hearts of London to anyone looking to design and create beautiful jewellery.
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Really really terrific. Jo helped me right through the process of designing a ring - selecting diamonds, setting, sizes and everything wonderfully. Made it all very easy and we couldn't have been happier with the result which was beautiful. No pressure at all to buy. Highly recommended!
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Positives: Staff staff staff... Thanks Laura! Welcoming, warm, friendly in a professional relaxed environment. Intuitive and attentive and applied no sales pressure. Knowledgeable and experienced team providing right level of guidance and wisdom! Genuinely passionate and clearly take pride in their profession. Superb aftercare services on offer. Available for collection on the date agreed - no delays. Fair and accommodating with regards to price. GIA Certified diamonds and GIA trained employees. Negatives: Absolutely none!
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Words can not describe how professional the service and product was. The quality of the whole process is aspirational to quite frankly every other business you interact with. These guys are the pros at least visit them and then decide!
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I have used Hearts of London for two major purchases (an engagement ring and an eternity ring) over the last few years and I have nothing but good things to say about the experiences (my wife also purchased our wedding rings from HoL). All the members of staff I have met with have been extremely knowledgeable, personable and trustworthy, and the rings themselves have been produced impeccably. We have also been back a couple of times to have the rings polished and cleaned up free of charge. Highly recommended!
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After being put off by many other jewellers in London I then came across Hearts of London. I was served by Emily, who's knowledge on diamonds and rings was amazing. What was special was she saw us from start to finish and still see's us now. I even got to design my own ring and was comfortable knowing I was getting top service and product at a very good price. The rings are made incredibly well and we've since been back for wedding rings and to have other rings checked. Our trusted jeweller!
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My wife and I both got our wedding rings custom made here. By far the best place to go in London. Hearts of London was able to create the exact designs (from scratch) of what we were looking for. Specifically, for my wife’s engagement ring, it was difficult to find a matching wedding band but they were able to create a perfect design. Can’t recommend them enough!
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A friend recommended Hearts of London to me when I began my search for my engagement ring. I am so glad that I went to see Eddi and the team as they are extremely knowledgeable, professional and a delight to deal with. I knew I wanted a bespoke ring and finding the right Asscher cut diamond was key to it. Eddi was able to source me the most incredible centre stone (extremely difficult to find the shape and spec I wanted in London). He then patiently guided me through the entire ring design process as we went back and forth with the changes in the CAD drawings and wax models. The end result and craftsmanship of the ring was stunning – a reflection of the care and attention to detail showed by Eddi and the team. Both myself and partner love the ring and I’ve been receiving so many compliments on it since. Exceptional service and highly recommended!
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Fantastic experience on purchasing both the engagement ring and wedding rings at Hearts of London. After-service is top notch, they are always very obliging with their time and expertise and most of all, they are extremely patient when it comes to giving you the time and space you need to make the right choice. Also the craftsmanship is flawless! Could not rate more highly.
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My wife and I both got our wedding rings custom made here. By far the best place to go in London. Hearts of London was able to create the exact designs (from scratch) of what we were looking for. Specifically, for my wife’s engagement ring, it was difficult to find a matching wedding band but they were able to create a perfect design. Can’t recommend them enough!
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Outstanding service and great advice. We came here to get our wedding bands made. We were shown a wide variety of different styles and metals and were fitted with rings in half size increments (something we didn't see elsewhere). They also stored our rings for us until the big day. Highly recommended.
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Couldn't have a more helpful team! Everyone at Hearts of London was extremely friendly, informative and had a tailored approach to customers. They take the time to understand your budget, requirements and preferences to find the perfect diamond and ring for your partner. Hats off to Laura and Brett who were incredibly helpful - didn't have a clue about diamonds but left feeling more confident in the decision I made. Will be returning for my wedding band!
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A friend recommended Hearts of London to me when I began my search for my engagement ring. I am so glad that I went to see Eddi and the team as they are extremely knowledgeable, professional and a delight to deal with. I knew I wanted a bespoke ring and finding the right Asscher cut diamond was key to it. Eddi was able to source me the most incredible centre stone (extremely difficult to find the shape and spec I wanted in London). He then patiently guided me through the entire ring design process as we went back and forth with the changes in the CAD drawings and wax models. The end result and craftsmanship of the ring was stunning – a reflection of the care and attention to detail showed by Eddi and the team. Both myself and partner love the ring and I’ve been receiving so many compliments on it since. Exceptional service and highly recommended!
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As you do for such an important purchase, we were in contact with more than a dozen shops, of which we physically visited half a dozen and Hearts of London were definitely the most responsive, positive and reassuring, from start to finish!

With limited time and not wanting to physically visit every single shop on the street (we had encountered a lot of time wasters!), we first emailed Hearts of London for stone with very specific qualities and a specific engagement ring design.
Sarah-Jane lined up three very high quality beautiful stones with exactly the specifics we were looking for, transparently providing us with an idea of current pricing as well.

We met with Octavian to inspect the stones. He was an excellent advisor; the process was very educational and enjoyable. We inspected the stones from all perspectives as well as under the microscope. Most of all, we felt no pressure and was encouraged to take our time to think about the final stone we wanted. Once selected, Sarah-Jane and Octavian provided very helpful constructive thoughts for us to settle on the final ring design. Once again they were very patient when we wanted to make some final tweaks.

The final product was exactly what we wanted, no complaints, very much in love with it! From start to finish the process was very easy-going and I’m already able to see their excellent after-sales care. I popped in recently for some paperwork and Sarah-Jane promptly offered to have it cleaned; I left with a sparkly ring again.

Really like that the full team seems to genuinely love beautiful, high quality diamonds and creating stunning rings. They are very responsive and reachable which is very reassuring for such an important purchase. Would definitely recommend Hearts of London and looking forward to returning for our wedding bands.
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I went to Hatton Gardens knowing very little about what sort of ring I wanted, what size I needed to buy, or how to decide on the merits of various diamonds, and luckily wandered into Hearts of London.

I was served by Eddi, who is part gemologist (a fully qualified gemologist as it happens) , part designer and part wizard (based on his ability to correctly identify the size of ring I needed to buy from looking at a photo of my now Fiancée which vaguely showed her hand...) and he was amazing.

In a surprisingly short timeframe we talked through the various merits of different aspects of the design of the ring which I wanted, and he designed the perfect ring for me based on this. He had a large selection of display models to pick and choose different bits from, and advised on what it sounded like my fiancée would like based on some very vague and generalised comments from me. Together we designed a ring which would be made on site. If anyone wishes to have a custom made ring but thinks that it will be too difficult, go and challenge Eddi, he will make it easy.

Next was choosing a stone. I was asked a budget and shown varying stones around my price range, including some small stones which were perfect, and some larger stones which had some imperfections. Eddi quickly pointed out that if I could not see the imperfections with a naked eye, then very few people would, so I should use these imperfections to increase the size which I went for. He never tried to increase my budget or sell me a diamond (all of their diamonds are fully certified by the way) which was more expensive than it should be due to almost undetectable differences. I looked at several diamonds through varying microscopes and was left to decide on where I wanted to spend my money. I decided on a slightly off colour (not that you can tell) stone so that I could increase my favourite quality - size.

Suddenly I had found a diamond which I liked, and designed a ring to hold it. This was something which I certainly was not expecting to do on day 1 of looking. Eddi offered me a generous discount and that was that. The perfect, custom made ring, chosen within a few hours and based on no real prior knowledge.

I went to collect the ring a few weeks later, and it was as expected. Perfect, in my opinion at least, and confirmed a few days later when I took a knee in Budapest. It was even the perfect size. Magic.

The customer service, advice and professionalism of all of the staff whom I encountered at Hearts of London impressed me throughout. I never intend on buying another ring like this again, but I wholeheartedly encourage anyone else who is looking for the perfect engagement ring to pop in and see what Hearts of London can offer. You will not be disappointed.
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My fiance originally found this jewellers in Hatton Garden via the reviews online, and I'm so pleased he did! I absolutely loved my engagement ring and he had been really positive about the service, so we went back there for our wedding rings.

We designed exactly what we wanted with the help of Eddi and team; mine a platinum band with diamonds, and his a plain gold band (melted down from two gold rings we took in with us). We also ended up having cufflinks engraved, and even a custom-made pair of gold earrings fashioned from an old ring of my mother's!

The shop feels modern and quite high tech, with a nice small business vibe - all the team members we met were so friendly and helpful. Thanks so much to everyone, we'll send photos after the big day!
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