Job Title Hatton Garden BID Ambassador
Organisation Hatton Garden BID
Reporting to BID Manager
Hours Monday to Saturday (5 Days) - 37.5 hrs
Salary scale £22,000 - £24,000
Location Hatton Garden BID Boundary
Summary:
The BID Ambassador is responsible for providing a high-profile on-street information and assistance service to business and visitors of Hatton Garden, offering a warm welcome to visitors and the general public and ensuring they are aware of the range of services offered by BID businesses. Ambassadors are the “eyes and ears” of the Business Improvement District, sharing relevant information with BID businesses and monitoring and reporting on area activity and areas for improvement.
Key Duties and Responsibilities:
To be the friendly and reliable public face of the BID
- Be a visible presence on the streets of the BID area, patrolling all streets in turn
- Deal helpfully and knowledgeably with queries, requests and complaints from members of the public and visitors to Hatton Garden to encourage repeat visits
- Build positive relationships with local BID businesses and their staff and provide useful information to them about BID matters. Collect information from businesses to support BID project delivery
- Act as the “eyes and ears” of the BID company, monitoring activity and reporting to the BID office and, where needed, to authorised third parties.
- Record all queries and outcomes accurately using hand-held devices provided
- To provide a link between businesses and public services
Visit a number of BID businesses each day as determined by the BID Manager and project requirements.
- Develop positive relationships with businesses in the area to better
- Liaise with Camden Council and partner organisations to encourage rapid resolution of issues in the BID area including touting, graffiti, missed waste collection, flyposting or street cleaning. Report damage to street furniture, pavements, street lighting.
- Liaise with Camden SNT, Police and Community Support Officers to report anti-social behaviour incidents such as touting, begging, on-street drinking, shoplifting and to collect evidence in relation to these activities
To assist in delivering events and activities
- Work with colleagues as required to assist in delivering events (e.g. street markets, street entertainment, Christmas lights switch-on)
- Distribute information and/or leaflets to BID businesses and the general public as requested
Additional Requirements
- To carry out any other duties as requested by the BID Director or Manager
- To ensure work plans and productivity targets are achieved through correct and timely record keeping and daily reporting
- To work early or late in the day and at weekends as required to meet Hatton Garden BID’s needs
Person Specification
Qualifications, Knowledge and Experience
- Good general standard of education
- Experience of providing face-to-face customer service and a commitment to delivering a consistently high standard of service to build positive relationships with BID businesses
- SIA qualified or willing to be so
Skills and Abilities
- A can-do attitude with enthusiasm and the ability to apply critical thinking and common sense to situations which arise
- Excellent communication skills to deal with one-off enquiries and complaints and resolve any conflicts appropriately in a measured and friendly manner
- Good at keeping clear, concise and accurate records of enquiries, complaints, activities and other detailed information
- Good at building positive working relationships
- Well organised, punctual and reliable
- Well-presented and prepared to wear full uniform at ALL times when on duty
- Able to remain calm and polite in all circumstances
- Able to work on their own and as part of a team
- Excellent problem solving, listening and analytical skills
- Physically fit and able to work mainly outside in all weather conditions and be mobile over considerable distances
- Flexible about working hours and tasks undertaken
- Good basic computer/IT skills and a knowledge of social media
- First aid qualification desirable but training can be given
Application deadline: 14th April – 5pm
Application requirements – Please send CV’s to
[email protected]