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Webley London

020 7405 8107
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Retailer: Webley London
Visited: October 2020
Product: Bespoke Commission
Reviewed: November 2020
I felt like a forgotten coat in the corner.
I visited Webley while I was exploring options to resize my engagement ring and create a bespoke wedding band. Unfortunately, I experienced the worst customer service in Hatton Gardens during my visit. My sales assistant pulled off my ring re-sizer without asking if it was appropriate, proceeded to hand my engagement ring to her boss across the... Read more
I visited Webley while I was exploring options to resize my engagement ring and create a bespoke wedding band.

Unfortunately, I experienced the worst customer service in Hatton Gardens during my visit. My sales assistant pulled off my ring re-sizer without asking if it was appropriate, proceeded to hand my engagement ring to her boss across the room who loudly scrutinised how large the band was despite myself sitting there waiting, and also then proceeded to tell me that since my wedding was so close and they wouldn't be able to create a bespoke band with lockdown looking that I should "buy a basic wedding band and then exchange it after the ceremony for a bespoke one".

Further, even while I was in the store another couple entered looking for wedding bands and told the boss their wants but then pointed out a ring in the display case. The boss the proceeded to roll his eyes and told them what they were looking at wasn't at all what they asked for.

Appalling customer service. Please choose one of the many other jewelers in Hatton Garden.
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