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Webley London

020 7405 8107
Webley London’s decadent showroom has been designed to showcase the exquisite collection of jewellery. Dedicated consultants will take you through the buying process, and with bespoke jewellery designers at hand, Webley London will help you create a beautiful piece no matter what your budget. Dedicated jewellery designers, consultants, gemologists and craftsmen work together to deliver exceptional jewellery at competitive pricing. Webley also buy pre-owned vintage and antique jewellery, ensuring an impressive range to suit any taste.

Webley London Rating:
2
(4)
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Address
County House, Hatton Garden, London EC1N 8AT

Opening Times
Mon-Sat: 10am-5.30pm
Sun: 11am-4pm

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Retailer: Webley London
Visited: May 2021
Product: Wedding Bands
Reviewed: May 2021
Great experience
I would like to express how entirely satisfied my fiancé and I were with our shopping experience at Webley, London. From the very onset, Vita approached us in a super friendly manner, inquiring as to our wants (wedding bands) and expectations. At no time did we feel anything other than a genuine interest in our story and a willingness to... Read more
I would like to express how entirely satisfied my fiancé and I were with our shopping experience at Webley, London.

From the very onset, Vita approached us in a super friendly manner, inquiring as to our wants (wedding bands) and expectations. At no time did we feel anything other than a genuine interest in our story and a willingness to help us identify and secure the bands of our choice.

The lovely little touches included a clean of my fiancé's engagement ring whilst we were in discussion as to the merits of the various wedding band styles and metals.

With Vita's help and suggestion, we were able to find beautiful wedding bands that we were both very happy with. If the other elements of our wedding planning go as smooth as this shopping experience, it will be a dream.

Thank you Vita for your help and advice and service.
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Retailer: Webley London
Visited: October 2020
Product: Bespoke Commission
Reviewed: November 2020
I felt like a forgotten coat in the corner.
I visited Webley while I was exploring options to resize my engagement ring and create a bespoke wedding band. Unfortunately, I experienced the worst customer service in Hatton Gardens during my visit. My sales assistant pulled off my ring re-sizer without asking if it was appropriate, proceeded to hand my engagement ring to her boss across the... Read more
I visited Webley while I was exploring options to resize my engagement ring and create a bespoke wedding band.

Unfortunately, I experienced the worst customer service in Hatton Gardens during my visit. My sales assistant pulled off my ring re-sizer without asking if it was appropriate, proceeded to hand my engagement ring to her boss across the room who loudly scrutinised how large the band was despite myself sitting there waiting, and also then proceeded to tell me that since my wedding was so close and they wouldn't be able to create a bespoke band with lockdown looking that I should "buy a basic wedding band and then exchange it after the ceremony for a bespoke one".

Further, even while I was in the store another couple entered looking for wedding bands and told the boss their wants but then pointed out a ring in the display case. The boss the proceeded to roll his eyes and told them what they were looking at wasn't at all what they asked for.

Appalling customer service. Please choose one of the many other jewelers in Hatton Garden.
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Retailer: Webley London
Visited: April 2019
Product: Engagement Ring
Reviewed: April 2019
Great service
My fiancée and I bought an engagement ring from your store, and were very impressed with the service we received. David took the time to listen to our needs and went out of his way to help, without ever being pushy. He was very knowledgeable, and we appreciated his patient and thorough explanations of all the options. When I came back later to... Read more
My fiancée and I bought an engagement ring from your store, and were very impressed with the service we received. David took the time to listen to our needs and went out of his way to help, without ever being pushy. He was very knowledgeable, and we appreciated his patient and thorough explanations of all the options. When I came back later to pick the ring up, I got an equally high standard of service from others in the shop too. Recommended
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How to get to Hatton Garden