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Hearts of London

020 7242 3100
Hearts of London is a manufacturing jeweller of fine jewellery and engagement rings with a striking concept store based on Greville Street. Book a private consultation with one of their certified gemologists to receive a transparent, advise-led education into diamond buying whilst browsing a wide range of designs and styles.

Situated downstairs is their onsite workshop, where they combine the craft and beauty of traditional goldsmithing techniques with the precision of 3D CAD software to ensure that every bespoke piece of fine jewellery that leaves the workshop is both stunning and made-to-last.

www.heartsoflondon.co.uk
 

Hearts of London Rating:
5
(3)
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Address
29 Greville St, Hatton Garden, London, EC1N 8AF

Opening Times
Mon-Sat: 10am-6.30pm
Sat: 11am-5.30pm
Sun: Closed



1
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5
Visited: November 2017
Product: Engagement Ring
Reviewed: January 2018
Top quality, great service, stress-free experience. They love what they do!
As you do for such an important purchase, we were in contact with more than a dozen shops, of which we physically visited half a dozen and Hearts of London were definitely the most responsive, positive and reassuring, from start to finish! With limited time and not wanting to physically visit every single shop on the street (we had encountered... Read more
As you do for such an important purchase, we were in contact with more than a dozen shops, of which we physically visited half a dozen and Hearts of London were definitely the most responsive, positive and reassuring, from start to finish!

With limited time and not wanting to physically visit every single shop on the street (we had encountered a lot of time wasters!), we first emailed Hearts of London for stone with very specific qualities and a specific engagement ring design.
Sarah-Jane lined up three very high quality beautiful stones with exactly the specifics we were looking for, transparently providing us with an idea of current pricing as well.

We met with Octavian to inspect the stones. He was an excellent advisor; the process was very educational and enjoyable. We inspected the stones from all perspectives as well as under the microscope. Most of all, we felt no pressure and was encouraged to take our time to think about the final stone we wanted. Once selected, Sarah-Jane and Octavian provided very helpful constructive thoughts for us to settle on the final ring design. Once again they were very patient when we wanted to make some final tweaks.

The final product was exactly what we wanted, no complaints, very much in love with it! From start to finish the process was very easy-going and I’m already able to see their excellent after-sales care. I popped in recently for some paperwork and Sarah-Jane promptly offered to have it cleaned; I left with a sparkly ring again.

Really like that the full team seems to genuinely love beautiful, high quality diamonds and creating stunning rings. They are very responsive and reachable which is very reassuring for such an important purchase. Would definitely recommend Hearts of London and looking forward to returning for our wedding bands.
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4
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5
Visited: October 2017
Product: Engagement Ring
Reviewed: January 2018
Incredible service for engagement ring shopping
I went to Hatton Gardens knowing very little about what sort of ring I wanted, what size I needed to buy, or how to decide on the merits of various diamonds, and luckily wandered into Hearts of London. I was served by Eddi, who is part gemologist (a fully qualified gemologist as it happens) , part designer and part wizard (based on his ability... Read more
I went to Hatton Gardens knowing very little about what sort of ring I wanted, what size I needed to buy, or how to decide on the merits of various diamonds, and luckily wandered into Hearts of London.

I was served by Eddi, who is part gemologist (a fully qualified gemologist as it happens) , part designer and part wizard (based on his ability to correctly identify the size of ring I needed to buy from looking at a photo of my now Fiancée which vaguely showed her hand...) and he was amazing.

In a surprisingly short timeframe we talked through the various merits of different aspects of the design of the ring which I wanted, and he designed the perfect ring for me based on this. He had a large selection of display models to pick and choose different bits from, and advised on what it sounded like my fiancée would like based on some very vague and generalised comments from me. Together we designed a ring which would be made on site. If anyone wishes to have a custom made ring but thinks that it will be too difficult, go and challenge Eddi, he will make it easy.

Next was choosing a stone. I was asked a budget and shown varying stones around my price range, including some small stones which were perfect, and some larger stones which had some imperfections. Eddi quickly pointed out that if I could not see the imperfections with a naked eye, then very few people would, so I should use these imperfections to increase the size which I went for. He never tried to increase my budget or sell me a diamond (all of their diamonds are fully certified by the way) which was more expensive than it should be due to almost undetectable differences. I looked at several diamonds through varying microscopes and was left to decide on where I wanted to spend my money. I decided on a slightly off colour (not that you can tell) stone so that I could increase my favourite quality - size.

Suddenly I had found a diamond which I liked, and designed a ring to hold it. This was something which I certainly was not expecting to do on day 1 of looking. Eddi offered me a generous discount and that was that. The perfect, custom made ring, chosen within a few hours and based on no real prior knowledge.

I went to collect the ring a few weeks later, and it was as expected. Perfect, in my opinion at least, and confirmed a few days later when I took a knee in Budapest. It was even the perfect size. Magic.

The customer service, advice and professionalism of all of the staff whom I encountered at Hearts of London impressed me throughout. I never intend on buying another ring like this again, but I wholeheartedly encourage anyone else who is looking for the perfect engagement ring to pop in and see what Hearts of London can offer. You will not be disappointed.
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5
Visited: November 2017
Product: Wedding Bands
Reviewed: January 2018
Hearts of London: fantastic service and products
My fiance originally found this jewellers in Hatton Garden via the reviews online, and I'm so pleased he did! I absolutely loved my engagement ring and he had been really positive about the service, so we went back there for our wedding rings. We designed exactly what we wanted with the help of Eddi and team; mine a platinum band with... Read more
My fiance originally found this jewellers in Hatton Garden via the reviews online, and I'm so pleased he did! I absolutely loved my engagement ring and he had been really positive about the service, so we went back there for our wedding rings.

We designed exactly what we wanted with the help of Eddi and team; mine a platinum band with diamonds, and his a plain gold band (melted down from two gold rings we took in with us). We also ended up having cufflinks engraved, and even a custom-made pair of gold earrings fashioned from an old ring of my mother's!

The shop feels modern and quite high tech, with a nice small business vibe - all the team members we met were so friendly and helpful. Thanks so much to everyone, we'll send photos after the big day!
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5

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